Last Updated: December 2025
Bio UK Fuels (Sheffield) (“we”, “us”, “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website at https://bioukfuels.co.uk/ or engage with our waste cooking oil collection and recycling services.
1. DATA CONTROLLER
Bio UK Fuels (Sheffield) is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Phone: 01709 373248 Email: [email protected] Address: Bio UK Fuels (Sheffield), United Kingdom
2. INFORMATION WE COLLECT
We may collect and process the following categories of personal data:
Personal identification information including your name, business name, job title, email address, telephone number, and postal address.
Business information including the type of establishment you operate, estimated cooking oil volumes, collection requirements, and service preferences.
Communication records including records of emails, phone calls, contact form submissions, and any other correspondence with us.
Technical data including IP addresses, browser type and version, time zone settings, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
Usage data including information about how you use our website, products, and services.
Marketing and communications preferences including your preferences in receiving marketing communications from us and your communication preferences.
Financial information including bank account details for payment of oil rebate payments.
3. HOW WE COLLECT YOUR INFORMATION
We collect personal data through various methods:
Direct interactions when you fill out contact forms on our website, use our price calculator tool, request a quote, book a collection service, subscribe to our newsletter, phone or email us, or provide feedback.
Automated technologies including cookies and similar tracking technologies as you interact with our website. We may automatically collect technical data about your equipment, browsing actions, and patterns.
Third parties or publicly available sources including business directories and contact databases when establishing commercial relationships.
4. LEGAL BASIS FOR PROCESSING
Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following legal bases:
Contractual necessity where processing is necessary to perform our contract with you or to take steps at your request before entering into a contract. This includes providing waste cooking oil collection services, processing quotes, scheduling collections, and processing payments.
Legitimate interests where processing is necessary for our legitimate business interests, such as improving our services, conducting business analytics, maintaining security, preventing fraud, and communicating with customers about service-related matters. We ensure that our legitimate interests do not override your rights and freedoms.
Consent where you have given us clear consent to process your personal data for specific purposes, such as sending you marketing communications or newsletters. You have the right to withdraw consent at any time.
Legal obligation where we need to process your data to comply with legal requirements, including maintaining waste transfer documentation, environmental compliance records, and health and safety regulations.
5. HOW WE USE YOUR INFORMATION
We use your personal data for the following purposes:
Service delivery including scheduling and managing waste cooking oil collections, providing quotes and pricing information, processing payments for oil rebates, supplying storage containers, and maintaining customer accounts.
Communication including responding to your enquiries, providing customer support, sending service-related notifications, and keeping you informed about changes to our services or policies.
Regulatory compliance including maintaining waste transfer documentation as required by environmental regulations, complying with Environment Agency requirements, maintaining records for auditing purposes, and fulfilling our legal obligations under waste management legislation.
Business operations including improving our website and services, conducting internal analytics and research, managing our relationship with you, and administering our business efficiently.
Marketing (with consent) including sending newsletters about sustainability and waste management best practices, informing you about our services and special offers, and providing industry news and updates. You can opt out of marketing communications at any time.
6. DATA SHARING AND DISCLOSURE
We may share your personal data with third parties in the following circumstances:
Service providers who assist us in delivering our services, including logistics companies for collection services, payment processors for rebate payments, IT service providers for website hosting and maintenance, and email service providers for newsletters and communications.
Regulatory authorities including the Environment Agency, local authorities for waste management compliance, HMRC for tax purposes, and other regulatory bodies as required by law.
Legal requirements where we are required to disclose information by law, in response to legal proceedings, to protect our rights or property, or to protect the safety of our customers or others.
We do not sell, rent, or trade your personal data to third parties for their marketing purposes. All third parties with whom we share your data are required to respect the security of your personal data and treat it in accordance with the law. We only permit them to process your data for specified purposes and in accordance with our instructions.
7. DATA RETENTION
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
Customer service records are typically retained for the duration of our business relationship and for six years afterward for legal and accounting purposes.
Waste transfer documentation is retained for a minimum of two years as required by environmental regulations.
Marketing consent records are kept until you withdraw your consent or we determine that the information is no longer necessary for marketing purposes.
Technical and usage data is typically retained for a shorter period, except when this data is used to strengthen security or improve the functionality of our website.
When determining data retention periods, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process the data, whether we can achieve those purposes through other means, and applicable legal requirements.
8. YOUR RIGHTS UNDER UK GDPR
Under data protection law, you have rights including:
Right of access to request copies of your personal data. We may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.
Right to rectification to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to erasure to request that we erase your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or you withdraw your consent.
Right to restrict processing to request that we restrict the processing of your personal data under certain circumstances, such as when you contest the accuracy of the data or object to processing based on legitimate interests.
Right to data portability to request that we transfer the data we have collected to another organization or directly to you under certain circumstances.
Right to object to processing based on legitimate interests, direct marketing, or processing for research or statistical purposes.
Rights related to automated decision-making and profiling. We do not use automated decision-making or profiling that produces legal or similarly significant effects.
Right to withdraw consent where we rely on consent as the legal basis for processing. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, please contact us using the details provided in Section 1. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We will respond to all legitimate requests within one month, although occasionally it may take us longer if your request is particularly complex or you have made multiple requests.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have not handled your personal data properly. You can contact the ICO at:
Website: https://ico.org.uk/ Telephone: 0303 123 1113 Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
9. COOKIES
Our website uses cookies and similar tracking technologies to distinguish you from other users and provide you with a good experience when you browse our website.
Essential cookies are necessary for the website to function properly. These cookies enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies.
Functional cookies enable the website to provide enhanced functionality and personalisation based on your interaction with the website.
Analytics cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve how our website works.
Marketing cookies are used to track visitors across websites to display relevant and engaging advertisements.
You can set your browser to refuse all or some cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
10. DATA SECURITY
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorised way, altered, or disclosed. These measures include:
Secure Socket Layer (SSL) encryption for data transmission on our website.
Restricted access to personal data to employees, agents, contractors, and other third parties who have a business need to know.
Staff training on data protection obligations and responsibilities.
Regular security assessments and updates to our systems.
Procedures to deal with any suspected personal data breach and notification to you and the ICO where legally required.
While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but will do our utmost to protect your personal data.
11. INTERNATIONAL DATA TRANSFERS
We primarily process data within the United Kingdom. If we need to transfer your personal data outside the UK, we will ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.
12. THIRD-PARTY LINKS
Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.
13. CHILDREN’S PRIVACY
Our services are directed at businesses and commercial organizations, not individuals under the age of 16. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and we will delete such information.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated Privacy Policy on our website with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically. If we make material changes, we will provide notice through our website or by contacting you directly.
15. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Phone: 01709 373248 Email: [email protected] Website: https://bioukfuels.co.uk/
We are committed to working with you to resolve any concerns you may have about how we process your personal data.